A 60-second guided tour
From first scan to pickup email, in three acts.
queued. keeps your event running while you focus on the part that matters — the work. Here's what happens between the moment a customer scans the QR at your booth and the moment they walk away with their order.
Act I · The customer scans
One QR. One page. No app to download.
The customer points their phone at the QR on your booth, fills in their name, picks their item, choses initials or a motif, and submits. No account, no friction. They get a confirmation email immediately with a status page they can re-open from their phone any time.
You set the item types, motifs, fonts, and thread colors in the admin once. The order page picks them up automatically. Add a new motif on Friday morning; it's live by Friday afternoon.
Act II · The queue lights up
Orders flow in. Labels print themselves.
The moment a customer submits, the order lands in your team's queue. A thermal label auto-prints in the corner with the order number, the customer's name, the item, the motif, and a QR pointing back at the studio. Your team picks up the label, gets to work, and clicks Mark Ready when it's done.
Auto-printing labels run on any thermal printer (Brother QL-820, Rollo, DYMO) plugged into Chrome with kiosk-printing on. The queue refreshes every 10 seconds, plays a soft chime on new orders, and warns you when wait times are stretching past your event end time.
Act III · The pickup email
The moment it's ready, the customer knows.
One click in the queue triggers a branded "your piece is ready" email sent from your studio's address, not ours. The customer walks back to the booth and picks up their order. No PA system, no shouting names across a noisy event.
The customer also gets a status page they can re-open at any time. If they wandered off, they can check where they are in line from their phone and walk back when it makes sense. The shift we noticed at our own booth: customer experience — not throughput — is the part that improves the most.
Bonus · Behind the scenes
An operator console that scales with you.
Run a single studio today, run six tomorrow. queued.'s operator console gives you one place to triage tickets, switch between tenant views, and reply directly to your studio admins — without leaving your inbox or context-switching across browser tabs.