Event Admin

Welcome to your Event Queue Management (EQM) platform. Sixty-second tour of the admin:

• Events — create and manage your live-embroidery events
• Branding — set your logo, colors, fonts, tagline (everything customers see)
• Users — invite staff who'll run the queue and fulfill orders
• Help (this tab) — workflow docs + submit support requests

Click + New Event under the Events tab. Fill in:

• Event Key — URL slug (lowercase, hyphens). The customer order URL becomes events.yourdomain.com/{event-key}/
• Name, Subtitle, Date, End Time
• Order Prefix — e.g. SG produces orders SG-001, SG-002…
• Item types — what customers can choose (Tote, Hat, etc.) with optional preview images
• Thread colors — pick the palette for this event
• Fonts + Motifs — upload preview images (up to 7 each)

Save once. The order page is live immediately — no deploys.

The Branding tab controls every customer-facing surface. Fields apply to every event unless an event explicitly overrides:

• Display name — what customers see in headers, emails, browser tab titles
• Logo — upload PNG/JPG; appears on the customer order page, queue, status page, admin header, landing page
• Logo size — slider to scale logo up or down (0.5× – 2×)
• Page background color — admin canvas color
• Accent color — applied across pages and email headers
• Tagline — short brand phrase (shown on customer pages, emails, printed labels)
• Instagram handle — for footer links and print labels
• Print label QR — image URL of a QR code that appears on every thermal label
• Typography — three Google Fonts (header, body, accent)

In Users → + Add User:

• Admin — full access: events, branding, users
• Staff — queue + event setup, no user management

The invitee gets an email with a password-set link. If they sign in with Google instead, the link is ignored.

If an invite link expired or got lost in spam, click Resend invite on their row — a fresh link is generated and the old one becomes invalid.

By default, order confirmations and pickup notifications send from the platform fallback address. To send from your own Gmail:

1. On your Gmail, enable 2-Step Verification at myaccount.google.com/security
2. Generate an App Password at myaccount.google.com/apppasswords
3. In Branding → Email sender, paste sender name, Gmail address, App Password
4. Click Test send — verifies the credentials by sending a message to your own inbox
5. If the test arrives, click Save sender

Customers then see "From: Your Studio Name <your-gmail@gmail.com>" on their confirmation emails.

Open the queue from Events → Open queue on any event card. Staff can leave it open all event.

• New orders appear automatically every 10 seconds (audible chime, togglable)
• Mark Ready + Email — flips status, sends the pickup email
• 15-second Undo banner appears after Mark Ready in case of mistakes
• Print Label — opens a 2.31"×4" thermal-label preview ready for the printer
• Edit — fix typos, change item, swap colors
• Delete — permanent removal (booth mistakes, duplicates). For routine "customer changed mind", use Edit → status Cancelled instead

Auto-print setup: in the queue header, click the ? next to "Auto-print" for kiosk-mode Chrome instructions that silence the print dialog. The URLs in the instructions are pre-filled with your domain.

• Archive — hides an event from the active list. Fully reversible (Unarchive)
• CSV export — downloads all orders for an event as an Excel-compatible CSV (UTF-8 BOM, opens cleanly in Excel)
• Delete (admin-only) — permanently removes the event config, all its orders, and the order counter. Requires typing DELETE in a confirm dialog. Irreversible; use Archive if you might want the data back

A customer says they didn't get a confirmation email.
Check Branding → Email sender. If you're using your own Gmail, verify 2-Step Verification is still on and the App Password is current. Have the customer check their spam folder. Submit a ticket if it persists.

I can't sign in.
Email must be exactly the address your admin invited (lowercase matters). Click Forgot password for a reset link. Still stuck → submit a ticket.

Print label is the wrong size.
Set the label printer as your OS-level default printer. Confirm the printer driver is set to 2.31" × 4" media. Disable any "auto-rotate" or "fit-to-page" options in the driver.

Customers see the wrong brand on my page.
Hard-refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If your branding still doesn't appear, check Branding tab — confirm the logo, color, and fonts are saved.

An order has a typo in the customer's name.
Click Edit on the order card in the queue. Save. The label will reprint with the correction.